Right of withdrawal

You have 14 days

If you're a consumer in the EU and you buy a paid plan or an add-on pack for Our Weddings from Ruben Cipriano, you can change your mind for any reason within 14 days. You don't have to explain why. The 14 days start on the day the contract is concluded — that is, the day your order is confirmed — and end 14 days later. If the last day falls on a weekend or a public holiday, you still have until the end of that day.

How to withdraw

Send us a clear statement that you're withdrawing — by email to [email protected], or by post to Ruben Cipriano, Rua Doutor Mário Sacramento, 18, 2695-747 São João da Talha, Portugal. Any unambiguous wording works: "I'm withdrawing from my contract" is enough. You don't have to use a form, but there's one below if you'd rather copy it. Please include your name and the email address on the account so we can find your order. We'll confirm we've received it within 2 business days. To meet the deadline it's enough that you send your message before the 14 days are up.

Getting your money back

We refund what you paid, less the part of the plan or pack you had already used (see below), using the same means of payment you used to pay, unless you expressly agree otherwise. You won't be charged any fee for the refund itself. We pay it without undue delay, and at the latest 14 days after the day we're informed of your decision to withdraw. How long your bank or card provider then takes to show it is up to them.

Your plan starts straight away

A paid plan is a digital service, and we only sell it to start as soon as you pay — a wedding date doesn't wait, and a site held back for 14 days would be no use to you. So at checkout you ask us to start it immediately, by ticking two boxes before you pay: one asking for your plan (or, for a one-time purchase, your site) to start straight away, before the 14-day period is over, and one confirming you understand that if you then cancel within the 14 days, you pay for the part you have used, and that you can no longer cancel once the service has been fully provided. A plan can't be bought without both. The time you confirmed this is kept with your payment record, and the email confirming your purchase repeats both.

Add-on packs work the same way. A pack (more photos and videos for your wedding, or an extra year of hosting) is also a digital service that starts as soon as you pay: at checkout you tick the same two boxes, one asking for your pack to start straight away and one confirming what that means if you cancel within the 14 days. A pack can't be bought without both either, and the email confirming it repeats them.

If you then withdraw while the service is running, you keep the right — but you pay a proportionate amount for what you actually used, calculated against the full price of the plan. You get the rest back.

An example, with made-up numbers to show the maths (your real price is the one shown at checkout): say you buy a one-year plan for €48 and it starts that day. On day 10 you withdraw. Ten days of 365 is about 2.7% of the year, so you owe about €1.32 and we refund €46.68.

For a pack, the part you used is worked out from what it adds: for a photo and video pack, the share of its extra photos and videos your wedding had already used when you withdrew; for extra hosting, the share of the added time that had already run — none, if it starts after your current plan ends. You get the rest back.

Model withdrawal form

Copy this, fill it in, and send it to us. Only complete and return this form if you wish to withdraw from the contract.

Withdrawal is not the same as cancelling

Withdrawing undoes the purchase and gets your money back, and it only works in the first 14 days. Cancelling ends a subscription going forward: your plan keeps running until the end of the period you've already paid for, and then it simply doesn't renew. Cancelling doesn't refund the current period. You can cancel at any time — see the Terms of Sale for how billing and renewals work.

Withdrawing more than once

The first time you withdraw, nothing changes: no consequence, no mark on your account, and your refund is paid in full as set out above. We only look closer when a pattern appears. If you have withdrawn from, or been refunded in full for, two purchases within six months (we look at the same account, the same email address or the same tax number), we may ask you to contact our support team before you buy again. A person then looks at the purchase and helps you complete it; we aim to reply within 2 business days, and if we cannot go ahead we tell you why. A withdrawal we could not accept, and a refund we made for our own reasons (for example a double charge), do not count.

This never changes a refund: it is always paid in full, on time and to the same means of payment. Separately, when a card that was refunded or used for a withdrawal on one account is used to pay on another, we flag the payment for a person to look at. A flagged payment is never refused, cancelled or delayed.

If something goes wrong

Email [email protected] first — that's the fastest route, and it puts your withdrawal in writing. You can also make a complaint in the Livro de Reclamações Eletrónico, Portugal's official electronic complaints book. We are not currently signed up to any alternative dispute resolution body, and we're not obliged to use one. The competent entity is the Centro de Arbitragem de Conflitos de Consumo de Lisboa, the consumer arbitration centre for the Lisbon metropolitan area, where we are established; where no regional centre is competent, it is the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC). The list of every consumer dispute resolution entity in Portugal is on the Portal do Consumidor. Your statutory consumer rights, including the right to take a complaint to your national consumer authority, are not affected by anything on this page.