Terms of sale

Who you're buying from

Paid plans are sold by Ruben Cipriano, Rua André Vidal de Negreiros, 1950-024 Lisboa, Portugal, trading as a sole trader (empresário em nome individual) under NIF 264424018. A Portuguese sole trader is not entered in a commercial register, so there is no register number and no managing director. Full details are in the imprint. These terms cover the purchase itself; using the site is also governed by our Terms of Service and Privacy Policy.

What you're buying

A wedding website plan — your site, its pages, RSVPs, and whatever else is listed for that plan on the pricing page. Not every plan includes the photo gallery; what the plan you pick includes is shown there and is the contract.

Plans are sold two ways, and which one you chose changes what happens later. A subscription (monthly or yearly) renews until you cancel. A one-time purchase does not renew and is not a product you own a copy of: it buys a stated number of years of your site being hosted, published on the pricing page beside the price. When that term ends the same thing happens as when a subscription is cancelled — see below.

Prices and VAT

No VAT is charged on these prices. Ruben Cipriano trades as a sole trader under the Portuguese small-business exemption (IVA — regime de isenção (artigo 53.º do CIVA)), so the price you see is the total price and no VAT is added at any point.

The full amount you'll be charged is shown before you confirm the purchase. Payment is taken by our payment provider; we don't store your card details.

Term and automatic renewal

A subscription runs for the billing period you chose and then renews automatically for another period of the same length, charged to the same payment method, until you cancel. We'll email you a receipt for every charge.

A one-time purchase does not renew and nothing is ever charged to you again for it. It runs for the number of years stated for that plan at checkout, and we will email you before that time is up so you can export everything or extend. We will never turn a one-time purchase into a subscription.

Cancelling

Cancelling is as easy as subscribing. Go to plans and billing and cancel in a couple of clicks — no reason needed, no phone call, no email to write, no retention conversation. Cancellation takes effect at the end of the period you've already paid for; your site stays up until then, and you're not charged again. There is nothing to cancel on a one-time purchase — it already does not renew.

Your content after you cancel

We don't delete your wedding the moment you cancel, and the same applies when a one-time term runs out. When the paid period ends the site stops being published, but your photos, RSVPs, and page content stay in your account so you can export them from your account. We keep them for 30 days and tell you by email before anything is removed. You can also delete everything yourself at any time.

Storage above your plan

Each plan comes with a storage allowance. If your photos and videos go over it, the extra is billed per GB per month at the rate shown on the pricing page, added to your next invoice and charged only for what you actually used. We never block your guests from uploading because of it — nobody's wedding photos get turned away mid-party over a storage bill. You can see your current usage in your account, and we'll flag it when you're over.

Price changes

If we change the price of a plan, we'll tell you by email at least 30 days before it applies to you. You can cancel free of charge before the new price takes effect, and if you do, you're never charged the new amount. Existing subscribers keep the price they agreed to for the period they've already paid for.

Right of withdrawal

As a consumer in the EU you have 14 days to withdraw from the purchase. How that works, when it ends early because you asked us to start straight away, and a model form you can use are all set out in our withdrawal policy.

Refunds

A valid withdrawal is refunded to your original payment method within 14 days. Outside the withdrawal period we don't refund the unused part of a period you've already paid for — you keep the service until it ends instead. If something on our side went wrong and we couldn't fix it, write to [email protected] and we'll sort it out; this doesn't affect your statutory rights below.

Availability and your statutory rights

We don't offer an uptime guarantee or a service level agreement, and we don't promise the service will never be interrupted. That said, your statutory rights as a consumer under the EU Digital Content Directive are not excluded: the service has to match what we described and be fit for purpose, and if it isn't, you can ask us to fix it and — if we can't — get a price reduction or end the contract.

Complaints and disputes

Something wrong? Email [email protected] and describe what happened. We aim to reply within 2 business days and to tell you what we're doing about it. On alternative dispute resolution: we have not signed up to an ADR body and we are not obliged to use one, but you can still take a consumer dispute to the entity that is competent for it — for disputes that are not sector-specific, the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC).

Governing law

These terms are governed by Portuguese law, and the courts of Portugal have jurisdiction. If you're a consumer, this doesn't take away the protection of the mandatory consumer rules of the country you live in, and you can always bring a claim there.