Terms of sale

Who you're buying from

Paid plans for Our Weddings are sold by Ruben Cipriano, Rua Doutor Mário Sacramento, 18, 2695-747 São João da Talha, Portugal, trading as a sole trader (empresário em nome individual) under NIF 264424018. A Portuguese sole trader is not entered in a commercial register, so there is no register number and no managing director. Full details are in the imprint. These terms cover the purchase itself; using the site is also governed by our Terms of Service and Privacy Policy.

Where we sell. Paid plans are sold to customers in the European Union and the Philippines, and the checkout refuses other countries. If a purchase is made from elsewhere anyway, we may cancel it and refund it in full. The free plan is available everywhere.

What you're buying

A wedding website plan — your site, its pages, RSVPs, and whatever else is listed for that plan on the pricing page. What the plan you pick includes is shown there and is the contract: how many photos and videos can be uploaded, how long a video can be, the quality photos are kept at, the upload window (when guests can upload) and how long your site is hosted. Some plans keep photos resized to a standard web size rather than the original, and the pricing page says which. One account can have one wedding, on every plan.

Plans are sold two ways, and which one you chose changes what happens later. A subscription (monthly or yearly) renews until you cancel. A one-time purchase does not renew and is not a product you own a copy of: it buys a stated number of years of your site being hosted, published on the pricing page beside the price. When that term ends the same thing happens as when a subscription is cancelled — see below.

You can also buy add-on packs for your wedding (see below). A pack is a one-time purchase: it does not renew, and nothing is charged again for it.

Prices and VAT

No VAT is charged on these prices. Ruben Cipriano trades as a sole trader under the Portuguese small-business exemption (IVA — regime de isenção (artigo 53.º do CIVA)), so the price you see is the total price and no VAT is added at any point.

Prices are in the currency shown on the pricing page and at checkout, and the full amount you'll be charged is shown before you confirm the purchase. Payment is taken by Stripe on its own secure page, which also asks for your billing name and address; we never see or store your card details.

Invoices. Every payment gets a certified invoice-receipt (fatura-recibo), and every refund a credit note, issued through certified invoicing software. We email them to you, and you can open and download them under Account, plans and billing. You can add your name and NIF at checkout (or under Invoice details); without a NIF the invoice is issued to “Consumidor final”. For a subscription, Stripe also issues its own invoice for each charge and, for a one-time purchase, a receipt for the payment; those are not tax documents. None of these carries VAT (IVA — regime de isenção (artigo 53.º do CIVA)), and our confirmation email says so.

Term and automatic renewal

A subscription runs for the billing period you chose and then renews automatically for another period of the same length, charged to the same payment method, until you cancel. Stripe issues an invoice for every charge, which you can open and download under plans and billing.

A one-time purchase does not renew and nothing is ever charged to you again for it. It runs for the number of years stated for that plan at checkout; the date it ends is in your account, and we confirm it by email when you buy. We will never turn a one-time purchase into a subscription.

Cancelling

Cancelling is as easy as subscribing. Go to plans and billing and cancel in a couple of clicks — no reason needed, no phone call, no email to write, no retention conversation. Cancellation takes effect at the end of the period you've already paid for; your site stays up until then, and you're not charged again. There is nothing to cancel on a one-time purchase — it already does not renew.

Your content after you cancel

We don't delete your wedding when you cancel, and the same applies when a one-time term runs out. When the paid period ends the site stops being published to your guests and no new uploads are accepted, but your photos, RSVPs and page content stay in your account: you can still sign in, see them, download your photos and videos, or delete everything yourself at any time. A new plan puts the site back online straight away.

We do not currently delete a lapsed wedding automatically. If we introduce a time limit, we will publish it here first and email you at least 30 days before anything is removed.

Photo and video allowances, and add-on packs

Each plan allows a stated number of photos and of videos in your wedding's gallery, and a longest video, all shown on the pricing page. A plan shown as unlimited is unlimited within fair use (below).

On a paid plan, reaching the number of photos or videos does not stop your guests uploading — nobody's wedding photos get turned away mid-party. We let you know by email and in your account, so you can buy a pack if you want to; uploads carry on either way, and nothing is charged unless you buy one. On the free plan, uploads beyond its number of photos or videos are refused.

Every plan also has a storage safety limit, for fair use: if a wedding's photos and videos reach it, uploads stop.

Add-on packs. The packs on offer, what each one adds and its price are shown on the pricing page and at checkout. A photo and video pack raises the number of photos and videos your wedding allows by the amounts stated for it. An extra year of hosting moves the end date of a paid one-time plan 12 months later; it is not available on the free plan, nor on a subscription, which stays online for as long as it is active. A pack is paid once and does not renew. It is bought like a plan — at checkout you ask us to start it straight away — so “Right of withdrawal” and “Refunds” below apply to packs too.

Upload window, and photos on the free plan

Guests can upload photos and videos during your plan's upload window, shown on the pricing page. It is counted from the start of the wedding day (UTC) and opens a day early, on the day before the wedding. On a paid plan it runs for the period stated for that plan, and you can keep adding photos yourself for as long as your site is hosted.

On the free plan the upload window is 48 hours, so guests can upload from the start of the day before the wedding until the end of the day after it. Photos on the free plan are kept at a standard web size, not the original. The photos and videos uploaded to a free-plan wedding are permanently deleted 7 days after its upload window closes; we email you 3 days and 1 day before, with a link to download everything. Your site, its pages and your RSVPs stay. Once a free-plan wedding's upload window has opened, changing the wedding date does not move it or the deletion date.

A wedding created before 28 September 2026 on a paid plan keeps the terms it was bought under — no upload window and no limit on the number of photos or videos — until you buy or change a plan.

If a payment fails

If a renewal payment fails, or your bank asks you to confirm it, we email you and show it under plans and billing. Your site keeps working normally for 14 days while you sort it out, and your guests see nothing different. If it is still unpaid after that, the site stops being published, exactly as when a plan ends — nothing is deleted, and paying puts it back online straight away.

Price changes

If we change the price of a plan, we'll tell you by email at least 30 days before it applies to you. You can cancel free of charge before the new price takes effect, and if you do, you're never charged the new amount. Existing subscribers keep the price they agreed to for the period they've already paid for.

Right of withdrawal

As a consumer in the EU you have 14 days to withdraw from the purchase. Every plan and add-on pack starts as soon as you pay: at checkout you ask us to start it before the 14 days are over, and confirm you understand that if you then withdraw within them you pay for the part you have used, and that you can no longer withdraw once the service has been fully provided. A plan can't be bought without that request. Nor can a pack. How withdrawing works, how the part you used is worked out, and a model form you can use are all set out in our withdrawal policy.

Using the right more than once. The first time you withdraw, nothing changes for you, and your refund is never held back or reduced for this reason. If you withdraw from, or are refunded in full for, a second purchase within six months (we look at the same account, the same email address or the same tax number), we may ask you to contact our support team before you buy again, so that a person looks at the purchase and helps you complete it. That is a check, not a penalty and not a refusal: we aim to reply within 2 business days, and if we cannot go ahead we tell you why. Separately, when a card that was refunded or used for a withdrawal on one account is used to pay on another, we flag the payment for a person to look at. A flagged payment is never refused, cancelled or delayed. The privacy policy says what data this uses.

Refunds

A valid withdrawal is refunded, less the part of the plan or pack you had already used, to your original payment method within 14 days. Outside the withdrawal period we don't refund the unused part of a period you've already paid for — you keep the service until it ends instead. If something on our side went wrong and we couldn't fix it, write to [email protected] and we'll sort it out; this doesn't affect your statutory rights below.

Availability and your statutory rights

We don't offer an uptime guarantee or a service level agreement, and we don't promise the service will never be interrupted. That said, your statutory rights as a consumer under the EU Digital Content Directive are not excluded: the service has to match what we described and be fit for purpose, and if it isn't, you can ask us to fix it and — if we can't — get a price reduction or end the contract.

Complaints and disputes

Something wrong? Email [email protected] and describe what happened. We aim to reply within 2 business days and to tell you what we're doing about it. You can also make a complaint in the Livro de Reclamações Eletrónico, Portugal's official electronic complaints book.

On alternative dispute resolution: we have not signed up to an ADR body and we are not obliged to use one, but you can still take a consumer dispute to arbitration. The competent entity is the Centro de Arbitragem de Conflitos de Consumo de Lisboa, the consumer arbitration centre for the Lisbon metropolitan area, where we are established; where no regional centre is competent, it is the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC). The list of every consumer dispute resolution entity in Portugal is on the Portal do Consumidor.

Governing law

These terms are governed by Portuguese law, and the courts of Portugal have jurisdiction. If you're a consumer, this doesn't take away the protection of the mandatory consumer rules of the country you live in, and you can always bring a claim there.